Frequently asked questions
What does LumiSpa iO do?
ageLOC LumiSpa iO is a facial cleansing device. It pairs a treatment cleanser with a sweeping cleansing action designed to lift away daily impurities more thoroughly than cleanser and hands alone, as part of a two-minute morning and evening ritual.
How often is it used?
Twice daily — morning and night — as the first step of your cleansing routine, followed by the rest of your regular skincare.
How long does a routine take?
About two minutes per session.
Which cleanser should I choose?
It depends on your skin type. Take our short Find Your Routine quiz for a personalised suggestion, or choose from Normal/Combination, Dry, Oily, Blemish-Prone or Sensitive.
Can it remove makeup?
It's designed to help cleanse away daily makeup residue along with other impurities as part of your cleansing step. For heavy makeup, many people prefer to remove the bulk of it first, then follow with LumiSpa.
Is it suitable for sensitive skin?
There is a treatment cleanser formulated for sensitive skin. If you have an active skin condition, unexplained irritation, recently had a cosmetic treatment, or broken or damaged skin, please seek advice from an appropriate healthcare professional before use.
When should the treatment head be replaced?
Treatment heads are designed to be replaced periodically with regular use — see the instructions included with your device for the recommended timeframe, or ask us if you're unsure.
Does it work with the Vera app?
Where available, LumiSpa iO can connect with the Vera app for guided routines and personalised tracking.
What is included in the starter kit?
The LumiSpa iO device, a charging cradle, and one treatment cleanser of your choice.
How do I purchase?
Choose your product on this site and select Buy Now — checkout is handled securely via Stripe. If you'd like guidance first, use the enquiry form and we'll help you choose.
What happens if I need help choosing?
Take the Find Your Routine quiz for a starting recommendation, or fill out the enquiry form and we'll get back to you personally — no pressure, no obligation.
What is the return or satisfaction policy?
Returns and satisfaction guarantees are set by Nu Skin, and vary by region (US or Australia). Please refer to the official Nu Skin policy for your region — linked in our footer and Product Information page.
Is Spa Up Your Life part of Nu Skin?
No. Spa Up Your Life is operated by an independent Nu Skin Brand Affiliate. It is not the corporate Nu Skin website. See our full disclosure in the footer.